Organizational well-being: innovation and best practices in the hotel industry
Keywords:
organizational well-being, hospitality industry, sustainability, conscious leadership, talent retention
Abstract
Organizational well-being has become a fundamental aspect of the hospitality industry, especially after the challenges posed by the COVID-19 pandemic. This article examines how well-being practices contribute to business sustainability, focusing on the hotel sector and analyzing specific cases of Hilton, Artiem, and Meliá. These hotel chains serve as notable examples of how to integrate well-being strategies into different organizational contexts. The research adopts a qualitative approach, combining a literature review, corporate report analysis, and sector studies. This methodology enables the identification of key trends in the industry, such as continuous training, emotional sustainability, and conscious leadership, and examines how these practices enhance talent retention, job satisfaction, and brand perception.
The case analysis shows that Hilton, Artiem, and Meliá have implemented differentiated yet effective strategies tailored to their organizational contexts. While Hilton stands out for its technological innovation and training programs, Artiem prioritizes emotional sustainability and conscious leadership, and Meliá adopts a holistic approach that combines physical, emotional, and financial well-being. The findings highlight the need to personalize these strategies according to the specific characteristics of each organization, emphasizing that investing in organizational well-being not only improves employees' quality of life but also strengthens sustainability and competitiveness in the hospitality sector. This study provides a practical framework for designing corporate policies that integrate well-being as a strategic pillar.
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Leandri, G., Falcidieno, M. L., & Ruggiero, M. E. (2024). The architecture of the future: neuroscience and design for human spaces. ANUARI d’Arquitectura i Societat, 4, 248-268.
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Su, D. N., Truong, T. M., Luu, T. T., Huynh, H. M. T., & O'Mahony, B. (2022). Career resilience of the tourism and hospitality workforce in the COVID-19: The protection motivation theory perspective. Tourism Management Perspectives, 44, 101039.
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Travel and Tour World. (2023). Sostenibilidad: una herramienta clave para la retención en el sector hotelero. Recuperado de https://www.travelandtourworld.es/noticias/art%C3%ADculo/La-sostenibilidad%2C-una-herramienta-clave-de-retenci%C3%B3n-en-la-hosteler%C3%ADa./
Tumati, R., & Al-salmı, M. (2023). Discovering harmony: Unravelling the work-life balance of hotel employees in oman: an explorative study of luxury hotels in Muscat. Research Journal of Business and Management, 10(3), 85-97.
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Vorecol. (2023). ¿Cómo afectan los colores del entorno laboral a la productividad y el bienestar emocional de los empleados?. Recuperado de https://vorecol.com/es/articulos/articulo-como-afectan-los-colores-del-entorno-laboral-a-la-productividad-y-el-bienestar-emocional-de-los-empleados-208117
Vorecol. (2023). El papel de la inteligencia emocional en la cohesión del equipo y su relación con el bienestar organizacional. Recuperado de https://vorecol.com/es/articulos/articulo-el-papel-de-la-inteligencia-emocional-en-la-cohesion-del-equipo-y-su-relacion-con-el-bienestar-organizacional-191489
Walbeek, L. A., & El Hajal, G. (2022). Employee psychological well-being, transformational leadership and the future of hospitality jobs. Research in Hospitality Management, 12(2), 161-176.
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Published
2026-03-17
How to Cite
Vizuete Cerón, N., Haro-Aragú, M., & Martín García, A. (2026, March 17). Organizational well-being: innovation and best practices in the hotel industry. Journal of Tourism and Heritage Research, 9(1), 170-190. Retrieved from https://jthr.es/index.php/journal/article/view/758
Section
Artículos
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