Talent management for public sector employees in the tourism area of Andalusia

  • Elisa Del Cubo Arroyo Universidad de Málaga.
  • José Luis Sánchez-Ollero Universidad de Málaga
  • Francisco Sánchez-Cubo Universidad de Málaga
Keywords: Public Administration, Public Sector Employee, Talent Management, Talent Recruitment, Tourism Sector


During the last two decades, Talent Management has been a topic widely studied once its importance in the business context is known. However, most of the studies are limited to the private sector, leaving the public sector practically forgotten and, therefore, its relevance and the importance of effective Talent Management policies are underestimated. This is especially striking in the area of tourism, so prominent for Spain and, in particular, for regions such as Andalusia, but at the same time relegated both in private and public sector studies. Also, this sector is characterized by a dynamism and a constant evolution that makes the public sector's statism impossible.

Given this, this work investigates the existing literature by applying a method of systematic literature review (SLR) and analyses the public structure in the area of tourism in Andalusia to subsequently compare and propose the key elements for an approach of strategies for Talent management. A proper analysis of the reality of the Administration, and learning based on other cases around the world, is crucial for maximizing the productivity and versatility of the public sector, all of that with the consequent benefit for the region of Andalusia.


Alcelay, S. (2017). España no sabe cuántos empleados públicos tiene la Administración. ABC Economía. Recuperado de: https://www.abc.es/economia/abci-espana-no-sabe-cuantos-empleados-publicos-tiene-administracion-201703202048_noticia.html#vca=mod-sugeridos-p1&vmc=relacionados&vso=espana-no-sabe-cuantos-empleados-publicos-tiene-la-administracion&vli=noticia.foto.economia

Ananthan, S.S., Manaf, H.A., Hidayati, M., & Dewi, D.S.K. (2019). The development of talent management in Malaysian public sector: a comprehensive review. Problems and Perspectives in Management, 17(2), 242-253. Doi:10.21511/ppm.17(2).2019.18

Bedia, D.D. & Padmawat, A. (2013). Comparative analysis of talent management practices in selected public and private sector organisations. IRC’s International of Multidisciplinary Research in Social & Management Sciences, 9-19. ISSN: 2320-8236.

Blackburn, M. & Swailes, S. (2016). Employee reactions to talent pool membership. Employee Relations, 38 (1), 112-128.

Bui, L.T.T. & Chang, Y. (2018). Talent management and turnover intention: focus on Danang city government in Vietnam. International Review of Public Administration, 23(4), 219-236, Doi: 10.1080/12294659.2018.1552403

Buttiens, D. & Hondeghem, A. (2012). Talent management in the Flemish public sector. Positioning the talent management approach of the Flemish government. Pyramides, 23, 61-85.

Buttiens, D. & Thunnissen, M. (2017). Talent Management in Public Sector Organizations: A Study on the Impact of Contextual Factors on the TM Approach in Flemish and Dutch Public Sector Organizations. Public Personnel Management, 46(4), 391-418. Doi: 10.1177/0091026017721570

Chambers, E. G., Foulon, M., Handfield-Jones, H., Hankin, S. M., & Michaels III, E. G. (1998). The war for talent. TheMcKinseyQuarterly (3), 44-57. Recuperado de: http://www.executivesondemand.net/managementsourcing

Chahal, H. & Kumari, A. (2013). Examining talent management using CG as proxy measure: a case study of State Bank of India. Corporate Governance, 13(2), 198-207. Doi: 10.1108/14720701311316670.

Clarke, M. & Scurry, T. (2017). The role of the psychological contract in shaping graduate experiences: a study of public sector talent management programmes in the UK and Australia. The International Journal of Human Resource Management, Doi: 10.1080/09585192.2017.1396545

Consejería de Turismo y Deporte (2017). Balance del Año Turístico de Andalucía. Recuperado de: http://www.juntadeandalucia.es/turismoydeporte/publicaciones/estadisticas/bata_2017.pdf

Constitución Española. Boletín Oficial del Estado, 29 de diciembre de 1978, núm. 311, pp. 29313 a 29424.

Del-Campo-García, E. & Hernández-Bonivento, J. (2016). Talento para lo público: analizando los sistemas de formación y capacitación de funcionarios públicos en América Latina. Revista del CLAD Reforma y Democracia, 64, 165-192. ISSN 1315-2378.

Díaz Foncea, M., Marcuello, C., & Montreal-Garrido, M. (2016). Economía social y economía colaborativa: Encaje y potencialidades, nº 2016-104461.

Dixit, S. & Amit-Arrawatia, M. (2018). The Impact of Talent Management on Job Satisfaction and Employee Performance in Public Sector Banks of Rajasthan. International Journal of Creative Research Thoughts, 6(1), 425-435. ISSN: 2320-2882.

ESIC: Marketing & Business School & Praxis MMT Corporation. (2017). El Informe Young Business Talents.
Recuperado de: https://www.youngbusinesstalents.com/wp-content/uploads/2018/06/The-YBT-Report_Spain_Espan%CC%83ol-2018.pdf

EXCELTUR (2014). IMPACTUR 2014. Estudio del Impacto Económico del Turismo sobre la economía y el empleo de las Islas Baleares. Recuperado de: https://www.exceltur.org/wp-content/uploads/2015/10/IMPACTUR-Baleares-2014-informe-completo.pdf

EXCELTUR (2018). IMPACTUR Canarias 2018. Estudio del Impacto Económico del Turismo sobre la economía y el empleo de las Islas Canarias. Recuperado de: https://www.exceltur.org/wp-content/uploads/2019/12/IMPACTUR-Canarias-2018.pdf

Filippus, K. & Schultz, C.M. (2019). Exploring talent management execution in the ministry of justice in the Namibian public sector. SA Journal of Human Resource Management, 17, a1162. Doi: 10.4102/sajhrm.v17i0.1162

GAD3, Educa 20.20 y Fundación AXA (2017). El futuro laboral de los jóvenes. Presentación de resultados nacionales. Recuperado de: https://www.axa.es/documents/1119421/134089346/E2020+Secundaria+Presentaci%C3%B3n+

Gallardo Gallardo, E., Elena Pérez, S., & Gomis Galipienso, J. (2016). ¿Cómo gestionar el cambio en una organización? Editorial UOC.

Gallardo-Gallardo, E., & Thunnissen, M. (2016). Standing on the shoulders of giants? A critical review of empirical Talent Management research. Employee Relations, 38(1), 31-56. doi:10.1108/ER-10-2015-0194

Gamama, Y, Bazza, M.I. & Imam, Y.B.K. (2018). Talent Management and Organisational Performance in Public Sector: A Review. Journal of Management Sciences, 18(1), 56-65. ISSN 1117-4668

Harris, L. & Foster, C. (2010). Aligning talent management with approaches to equality and diversity: Challenges for UK public sector managers. Equality, Diversity and Inclusion, 29(5), 422-435. Doi: 10.1108/02610151011052753

Hitu, C. (2015). Talent Management Scenario in the Private and Public Sector Banking Industry. SSRN on line. Doi: 10.2139/ssrn.2600029.
Intarakamhang, U. & Peungposop, N. (2014). Effective Improvement of Talents Management for Continuing of Managing Government. Asian Social Science, 10(1), 124-137. Doi: 10.5539/ass.v10n1p124

Instituto Nacional de Estadística (2017). Salario anual por actividad económica, grupos de ocupación y tipo de contrato. Deciles de salarios del empleo principal y nivel de formación alcanzado. Deciles de salarios y naturaleza del empleador (sector público, sector privado). Recuperado de: https://www.ine.es/ss/Satellite?

Instituto Nacional de Estadística (2018). Cuenta Satélite del Turismo. Recuperado de: https://www.ine.es/dyngs/INEbase/es/operacion.htm?c=Estadistica_C&cid=1254736169169&menu=ultiDatos&idp=1254735576863

Instituto Nacional de Estadística (2018). Encuesta de Población Activa. Asalariados del sector público por tipo de contrato o relación laboral, sexo y grupo de edad. Recuperado de: https://www.ine.es/jaxiT3/Tabla.htm?t=4866&L=0

Kadyrbekova, U.A. (2017). Prospects for the use of the concept and methods of talent management in the practice of public service (on the materials of the Republic of Kazakhstan). Espacios, 38(48), 19-26

Kravariti, F. & Johnston, K. (2020). Talent management: a critical literature review and research agenda for public sector human resource management. Public Management Review, 22(1), 75-95. Doi: 10.1080/14719037.2019.1638439

Ley 7/1985, de 2 de abril, Reguladora de las Bases del Régimen Local. Boletín Oficial del Estado, 3 de abril de 1985, núm. 80, pp. 8945 a 8964.

Ley 5/2010, de 11 de junio, de autonomía local de Andalucía. Boletín Oficial del Estado, 19 de julio de 2010, núm. 174, pp. 63395 a 63451.

Ley 13/2011, de 23 de diciembre, del Turismo de Andalucía. Boletín Oficial del Estado, 20 de enero de 2012, núm. 17, pp. 4732 a 4771.

Macfarlane, F., Duberley, J., Fewtrell, C. & Powell, M. (2012). Talent management for NHS managers: human resources or resourceful humans? Public Money & Management, 32(6), 445-452, Doi: 10.1080/09540962.2012.728786

Madichie, N.O. & Nyakang’o, M. (2016). An exploratory insight into the workplace demographic challenges in the public sector. Employee Relations, 38(6), 859-885. Doi: 10.1108/ER-01-2015-0002

Mahfoozi, A., Salajegheh, S., Ghorbani, M. & Sheikhi, A. (2018). Developing a talent management model using government evidence from a large-sized city, Iran. Cogent Business & Management, 5, 1449290. Doi: 10.1080/23311975.2018.1449290

Mary, O.E., Enyinna, U.K. & Ezinne, K.M. (2015). The relationship between talent management and employees performance in Nigerian public sector: A study of selected firms in Delta State. International Journal of Economics, Commerce and Management, 3(5), 1581-1592. ISSN 2348 0386

Mathe, K.M. (2016). Significance of Talent Management in Public Sector Enterprises in India - A Case Study. International Journal of Recent Research Aspects, 3(1), 95-99. ISSN: 2349-7688.

McDonnell, A., Collings, D. G., Mellahi, K., & Schuller, R. (2017). Talent Management: A systematic review and future prospects. European Journal of International Management, 11(1), 86-128. doi:10.1504/EJIM.2017.081253

Michaels, E., Handfield-Jones, H., & Axelrod, B. (2001). The War for Talent. (H. B. Press, Ed.) Boston: McKinsey & Company Inc.

Mohana-Sundari, V. y Praseeda, C. (2019). Career Development Conundrum of Educational Institutions – An Introspection of Student Talent Management. International Journal of Recent Technology and Engineering, 8(4), 897-901. Doi: 10.35940/ijrte.D7507.118419

Mukherjee, B., Chandra, B. & Singh, S. (2019). Talent retention in Indian public sector units (PSUs): an empirical investigation. Kybernetes on line. Doi: 10.1108/K-03-2019-0165

Orwa, B.H. & Njeri, K.J. (2014). An Empirical Study of Challenges Affecting Implementation of Talent Management in the Public Sector in Kenya: A Case of Kenya Broadcasting Corporation. International Journal of Humanities and Social Science, 4(7), 217-231.

Pérez, R. (2018). El sueldo medio en el sector público es un 38% mayor que en la empresa privada. ABC Economía. Recuperado de: https://www.abc.es/economia/abci-sueldo-medio-sector-publico-38-por-ciento-mayor-empresa-privada-201811190211_noticia.html

Petersone, M., Ketners, K. & Krastins, A.V. (2014). Talent management in public administration institutions: The case of Latvian customs. Business and Management, bm.2014.019. Doi: 10.3846/bm.2014.019

Poisat, P., Mey, M. R., & Sharp, G. (2018). Do talent management strategies influence the psychological contract within a diverse environment? SA Journal of Human Resource Management, 16(0), a1044. Doi: 10.4102/sajhrm.v16i0.1044

Poocharoen, O. & Lee, C. (2013). Talent Management in the Public Sector: A Comparative Study of Singapore, Malaysia and Thailand. Public Management Review, 15(8), 1185-1207. Doi: 10.1080/14719037.2011.589613

Priya, S. & Sajeev-Kumar, B. (2019). Talent Management practices for employees of public sector banks in Kerala. Bodhi International Journal of Research in Humanities, Arts and Science, 3(1), 69-75. E-ISSN: 2456-5571.

Real Decreto Legislativo 5/2015, de 30 de octubre, por
el que se aprueba el texto refundido de la Ley del Estatuto Básico del Empleado Público. Boletín Oficial del Estado, 30 de octubre de 2015, núm. 261, pp. 103105 a 103159

Ricou, J. (2018). Fiebre por ser funcionario. La Vanguardia. Recuperado de: https://www.lavanguardia.com/vida/20180305/441278991556/funcionario-empleo-publico-demanda.html
Roslan, J.M.G., Noor-Hazilah, A.M., Nor-Filzatun, B. & Azahadi, M.O. (2014). Turnover Intention among Public Sector Health Workforce: Is Job Satisfaction the Issue? International Medical Journal Malaysia, 13(1), 51-56.

Sachane, M., Bezuidenhout, A. & Botha, C. (2018). Factors that influence employee perceptions about performance management at Statistics South Africa. SA Journal of Human Resource Management, 16(0), a986. Doi: 10.4102/sajhrm.v16i0.986

Saddozai, S.K., Hui, P., Akram, U., Khan, M.S. & Memon, S. (2017). Investigation of talent, talent management, its policies and its impact on working environment. Chinese Management Studies, 11(3), 538-554. Doi: 10.1108/CMS-10-2016-0206

Subban, M. & Vyas-Doorgapersad, S. (2014). Public Administration Training and Development in Africa: The Case of the Republic of South Africa. Journal of Public Affairs Education, 20(4), 499-514. Doi: 10.1080/15236803.2014.12001804

Thunnissen, M (2016). Talent management: For what, how and how well? An empirical exploration of talent management in practice. Employee Relations, 38(1), 57-72. Doi: 10.1108/ER-08-2015-0159

Turismo y Planificación Costa del Sol (s.f.) Información de transparencia. Recuperado de: http://www.malaga.es/gobiernoabierto/portal/entidad/ent-864/costadelsolmalaga

Tyskbo, D. (2019). Talent management in a Swedish public hospital. Personnel Review, 48(6), 1611-1633. Doi: 10.1108/PR-05-2018-0158

Vlădescu, A. (2012). The possibility of implementing Talent Management in the Public Sector. Management & Marketing Challenges for the Knowledge Society, 7(2), 351-362

Wahba, M. (2016). The Effect of Leadership Style on Talent Management Practices Comparative Study between Public and Private Sector in Egypt. International Journal of African and Asian Studies, 19, 5-16. ISSN 2409-6938.
How to Cite
Del Cubo Arroyo, E., Sánchez-Ollero, J. L., & Sánchez-Cubo, F. (2020, April 1). Talent management for public sector employees in the tourism area of Andalusia. Journal of Tourism and Heritage Research, 3(2), 113-129. Retrieved from http://jthr.es/index.php/journal/article/view/164